A service writer is essentially a customer service representative who does the first contact with service clients. The point of communication is typically through the telephone or via face-to-face encounter. Required skills from a prospect applicant for a service writer position includes a high competence on customer service skills and a knowledge on the repair services the company is providing. The minimum educational attainment to qualify for a service writer job is completion of a high school degree. The desired person for the job is often someone with exceptional communication skills and computer proficiency or knowledge in MS office and internet use. Computer literacy is important because service and work tracking is usually done by a service writer through the computer. As a service writer accommodates service requests from clients, employers would often desire the applicant to have sales training or experience.
Qualifications for this kind of job
As the environment for this type of position is typically fast paced, qualifications would often include the ability to work quickly. Typically, completion of a single work ends with an invoice so a service writer is expected to submit something like this at every completion of the work. Service writers can cater to absolutely different kinds of business nature or industry. For instance, there are service writers for marine work, automobile servicing, etc. In Fort McMurray, service writers are often needed, but not limited to, in the industry of oil, natural gas and sand oil mining as the economy of this area has the highest percentage in this industry. Service writers are then tasked to accept service orders, track these orders up to completion. There is a relatively high percentage of hiring for this post.