Inside Sales and Service

  • Full Time
  • Anywhere
  • Posted 4 years ago

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CAREER OPPORTUNITY 

Inside Sales & Service Representative

Location: Fort McMurray

On behalf of our client Acklands Grainger we are currently recruiting for this role on a permanent basis to work in Fort McMurray. Our client is an industry leader and largest distributor of industrial, safety and fasteners products.

POSITION OBJECTIVE:

Support growth of the branch business by driving profitable sales growth and customer service through understanding customer needs and providing solutions for their businesses.
  
KEY DUTIES AND RESPONSIBILITIES:

 The duties and responsibilities of this position include but are not limited to:

  • Demonstrates and excels in Acklands-Grainger Performance Drivers including but not limited to the following behaviours:

a) Wow the Customer – Know your customers; Earn your customer’s trust; Become your customers’ “go-to” person 

b) Have A Winning Attitude – Play to win; Act with optimism & enthusiasm; Make courageous decisions      
c) Drive For The Best Results – Set high standards; Take personal accountability; Deliver on commitments
d) Make The Team Better – Be collaborative; Build trust; Communicate openly & honestly; Listen & learn from others

  • Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
  • Sell a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands, NTS and eCommerce channels whenever possible
  • Contribute proactively to improvements in branch profitability and product Gross Margin.
  • Processing customer orders through the computer system, ensuring accuracy and prompt delivery
  • Support the sales team through up selling, service, pricing, delivery and inventory inquiries
  • Maintain a well-rounded knowledge of products sold
  • Promote Company products and services to customers and provide substitutions where required
  • Review open orders and backorders on a daily basis
  • Adhere to the 5S program and take an active role in the branch’s cleanliness and maintenance
  • Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
  • Provide leadership and ensure continued exceptional customer service by the branch team, when required
  • Support Branch Manager by assisting with everyday operational/administrative functions, when required
  • Other branch support related duties including but not limited to supporting the warehouse functions as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

  • A minimum of 1 to 2 years previous customer service experience is required
  • Demonstrates a strong work ethic and personal commitment to get the job done
  • Demonstrated focus on “wowing” the customer with exceptional service
  • Team-player and an ability to work independently
  • Knowledge of industrial and/or safety products is preferred
  • Superior interpersonal, problem solving and customer service skills to effectively build relationships
  • Strong communication skills, ability to convey message in an organized, clear and effective manner
  • A self-starter, taking action to achieve goals beyond what is required
  • Strong time management and organizational skills, with proven ability to adhere to tight deadlines
  • Proficient computer skills and aptitude
  • Knowledge of dangerous goods and WHMIS regulations is required
  • Possession of a valid driver’s license and a reliable vehicle (if driving required)
  • Completion of High School Diploma/Post-Secondary education or equivalent work experience

Submission Guidelines

Applicants are to submit cover letter and resumes clearly stating salary expectations

BASIC REQUIREMENTS PRIOR TO ROLE PROGRESSION:

Acklands-Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Acklands Grainger Inc. hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.


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